Contact the Helpdesk

A single service, for anyone, for any reason

Contact

+33 (0)1 45 49 77 99

sos@sciences-po.fr

Hours:

From 7:45am to 7:45pm, Monday to Friday

When you contact the Helpdesk you will be issued a ticket with a request number, which will allow you to track the progress of your inquiry. For any follow-up contact related to the same inquiry, please indicate the ticket number.

Use

The Helpdesk is a single service providing assistance with all issues related to the use of Sciences Po’s computer resources (hardware and software):

  • access problems, with your Sciences Po login ID
  • requests to open an account for reserved applications
  • basic support for using all digital tools
  • Sciences Po computer or software malfunctions
  • referral of complicated problems to competent outside parties

If your issue concerns another service and cannot be resolved by the Helpdesk, you will be referred to the correct contact person.

Staff members: Your purchase requests are also handled by the Helpdesk.

Prepare your request in advance!

In order to expedite the handling of your request, please be ready with the following information when you contact the Helpdesk:

  • What is the nature of the issue or request?
  • Which software are you using?
  • If you receive an error message, it is important to forward it to the Helpdesk. Take a screenshot or copy down the error message carefully and communicate it by email or telephone to the Helpdesk.
  • Which computer terminal are you using (if it involves a hardware problem)?