Surveys
Our surveys, studies and observations conducted by The Marketing Department of the library on your practices and expectations.
SURVEY ON USES AND NEEDS
The library has conducted three surveys on the documentary uses and needs of our readers. The first survey was carried out in June 2020 following the upheavals caused by the confinements, closures, and partial reopening. The survey was repeated twice, in December 2020 and March 2023. Focusing on documentary practices and the use of services, this survey enables us to monitor the needs of our users in these areas.
It received 1102 responses in June 2020, 1820 in December 2020 and 1519 responses in March 2023.
Based on the responses received, here is what the library represents:
- Result of the survey conducted in March 2023 (FR)
- The library during and after confinement. What our users said (FR)
- Results of the survey conducted in June 2020 (FR)
LIBQUAL+ SURVEY
LibQUAL+ is a service quality assessment project sponsored by the Association of Research Libraries (ARL). The survey is designed to measure library users’ perceptions of service quality and identify gaps between desired, perceived, and minimum expectations of service.
By participating, The Sciences Po Library can identify where our services meet or indeed exceed expectations, where our services need improvement in the eyes of our users, and can compare our service quality with that of peer institutions in an effort to develop benchmarks and gain an understanding of best practices across institutions.
More about LibQUAL+ Survey at the Sciences Po Library.
SURVEY ON THE SEAT RESERVATION SERVICE
A survey was launched from January 26, 2023 to February 12, 2023 to measure your usage and satisfaction with the seat booking service. See the infographic summarising the results of the survey (FR).
SURVEY ON THE USE OF NON-CIRCULATING LIBRARY MATERIAL
The Sciences Po library has been conducting surveys on the use of non-circulating library material since 2007. Over the course of a week, we analyze all the books consulted by users in the library’s reading rooms. This analysis allows us to have a better understanding of the material being consulted and, over time, to observe changes in the use of material in the reading rooms, in support (or not) of work done on library premises.
- Results of november 2016 survey (FR)
SURVEYS ARCHIVES
2017 Survey: Loans
Flash survey on the uses of the loan (duration, number of items...) for the students of Paris campus.
2017 Survey on the use of image: faculty
77% of Sciences Po teachers believe that images are necessary to ensure their teaching and 44% create their own and specific visuals for their courses.
All disciplines use all types of images. The survey carried out by the Direction des Ressources et de l'Information scientifique and the Direction des Etudes et de l'Innovation Pédagogique allows to know the current pedagogical uses of the image at Sciences Po. It describes the range of services offered by the library as well as its projects.
- Results of the image survey (FR)
2013 Survey: Research Library
The Sciences Po Research Library survey, which took place from February 4 to 22, 2013, received 258 responses (24% response rate).
2011 Survey: users practices and uses
Library survey on users practices and uses, April 7-29 2011
2,371 responses (including 362 on the English form), 15% of which were by mail and 21% active users, 85% Sciences Po users and 15% external users
2010 Survey: students and external users
Opening hours, facilities, construction, accessibility: the Sciences Po Library is always on the move!
Many of the improvements we have made to our services have been inspired by your comments and responses to our surveys.
1,453 students and 222 external users responded to the library’s latest questionnaire, which was available online from March 23 to April 23.
2010 Survey: faculty and researchers
How do you currently use the library? What expectations do you have for the future?
410 faculty and researchers took the online survey from January 25 to March 29.
2008 Survey: practices and expectations of library users
In January 2008, 2,200 people, 21% of whom were active users, took our online survey on library use.
PUBLICATIONS OF THE MARKETING MISSION OF SCIENCES PO LIBRARY
The Marketing mission has documented its studies in several publications:
« Ce que la segmentation des publics apporte à l’amélioration des services en bibliothèque », Bulletin des bibliothèques de France (BBF), 15 mars 2021.
Cécile Touitou, « Pauca cupit qui numerare potest : l'évaluation, ce n'est pas que des chiffres », Arabesques [En ligne], 96 | 2020, mis en ligne le 29 janvier 2020.
« Venir et rester à la bibliothèque : une enquête sur les temps de séjour des usagers », Bulletin des bibliothèques de France (BBF), 2019, n° 17, p. 42-49.
« Mesurer l’impact d’une bibliothèque désirable », In. L'innovation en bibliothèque. Numéro : 62, Archimag, 1 sept. 2018.
Cécile Touitou, « Vous reprendrez bien un peu d'imprimé », blog du Laboratoire de Pédagogie Active (SciencesPo - DIEP), novembre 2017.
« Pourquoi la bibliothèque ? », Bulletin des bibliothèques de France (BBF), Contributions, 2014-2015.
Hélène Saada et Cécile Touitou, « Sweeping the library », Bulletin des bibliothèques de France (BBF), Contributions, 2009-2014.
